Terms of Service

1. Who we are

Branding Zombie Designs is a design and branding studio based in Cumming, Georgia (Forsyth County), serving Forsyth County, North Fulton, and the greater North Metro Atlanta corridor. Design and development are performed in-house. Print, packaging, signage, and apparel are produced through our print pipeline and production partners.

2. Our services

We offer web design and development, e-commerce, logo and brand identity, print and packaging design, signage, apparel, social media management, AI workflow builds, and related creative services. The specific deliverables, scope, price, and timeline for your project are defined in your written proposal and, for larger projects, a signed service agreement.

3. Quotes, proposals & service agreements

• Written quotes and proposals are valid for 14 days unless stated otherwise.
• Verbal estimates are approximate and not binding until confirmed in writing.
• Larger engagements use a separate service agreement you review and e-sign. Where a signed service agreement and these Terms differ for that project, the signed agreement controls; where it is silent, these Terms fill the gap.
• A project is booked — and its start date reserved — only when the deposit is received and the proposal or agreement is accepted in writing.

4. Payment terms

• Deposit. Projects begin after a 50% deposit. The remaining 50% is due upon completion, before final files are delivered or the project goes live.
• Payment plans. For projects $2,000 and up, we can arrange a payment plan — the deposit plus equal monthly installments over an agreed term.
• Invoices are due within 7 days (Net 7). A 10-day grace period applies, after which overdue balances accrue a late fee of 1.5% per month (18% per year).
• Work pauses on any overdue balance. If any invoice or installment is more than 7 days past due, we pause all work until the account is current, and the timeline extends accordingly. A missed payment-plan installment makes the entire remaining balance immediately due.
• Deposits are non-refundable (see Section 8).
• Applicable Georgia and Forsyth County sales tax is added to taxable goods and services.
• Payment methods. We accept PayPal, Zelle, Venmo, Cash App, and major cards (Visa, Mastercard, American Express). Any processing fees, if applicable, are noted on your invoice.

5. Revisions & scope of work

Your project includes 3 rounds of revisions per deliverable or phase (a round is one consolidated set of feedback). Work is defined by the scope in your accepted proposal or agreement. Anything beyond that — additional revision rounds, new deliverables, added features, or a change of direction after approval — is out of scope and handled through a written change order, billed at $75/hour or a fixed add-on price we quote and you approve before the work begins.

6. Your responsibilities

You agree to provide content, materials, logins, and feedback within 7 days of each request; give timely, consolidated approvals; ensure any content you provide is accurate and that you have the right to use it; and designate one primary point of contact for decisions.

7. Timelines & client delays

Timelines in your proposal are good-faith estimates that assume prompt payment and prompt responses. Delays caused by late materials, feedback, payment, or scope changes extend the timeline and are not our responsibility. If we don’t hear from you for 14 consecutive days, we may pause your project. If a project sits inactive for 30 consecutive days, we may treat it as abandoned — payments made are forfeited, and restarting requires a reactivation fee and rescheduling based on then-current availability.

8. Cancellation & refunds

• Either party may cancel a project with written notice.
• Deposits are non-refundable because they reserve your slot and cover discovery and early work.
• On cancellation, you pay for all work performed through the cancellation date. If work on a phase has begun, the full amount of that phase is due.
• Final files and deliverables are released only after all amounts owed are paid in full.
• Custom print, packaging, signage, and apparel orders are non-refundable and non-returnable once they enter production.

9. Ownership & intellectual property

• On final payment in full, you receive ownership of the final, approved deliverables we created specifically for you.
• Until paid in full, all work, concepts, and files remain the property of Branding Zombie Designs.
• We retain ownership of preliminary concepts that were not selected, and of our own tools, templates, and working/source files unless their purchase is expressly included in your scope.
• Third-party assets — fonts, stock media, plugins, themes, platforms — are licensed under their own terms and may require ongoing licenses that are the Client’s responsibility. We’ll tell you when a deliverable depends on one.
• Portfolio rights.We may display completed work in our portfolio and marketing. If you need work kept confidential, tell us in writing and we’ll honor a reasonable request.

10. Print & production

You must approve a final proof before anything goes to production; once approved, you are responsible for its content, spelling, layout, and specs, and we are not liable for errors in a proof you approved. Slight variation in color, material, and finish is normal in printing and is not a defect. Production is handled through our print pipeline and production partners, whose lead times and shipping estimates may vary.

11. Disclaimers & limitation of liability

Services and deliverables are provided on an “as is” and “as available” basis beyond the specific warranties, if any, stated in your service agreement. We do not guarantee specific business outcomes — including sales, revenue, traffic, conversions, search-engine rankings, or social-media results. To the fullest extent permitted by law, our total liability for any claim arising from a project is limited to the total fees you paid us for that project, and we are not liable for indirect, incidental, consequential, or lost-profit damages.

12. Indemnification

You agree to defend, indemnify, and hold harmless Branding Zombie Designsfrom claims, damages, and costs (including reasonable attorney’s fees) arising from content or materials you provide (including claims of infringement) or from your misuse of deliverables.

13. Confidentiality

Each party agrees to keep the other’s non-public business information confidential and to use it only to carry out the project.

14. Governing law & disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Forsyth County, Georgia, and both parties consent to that venue. Before filing anything, both parties agree to first attempt to resolve the dispute in good faith by direct discussion.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows the current version. Continued use of the site or our services after a change means you accept the updated Terms. The Terms in effect when you signed a specific service agreement continue to govern that project.

16. Contact

• Branding Zombie Designs
• Cumming, GA (Forsyth County)
• Email: [email protected]
• Phone/Text: (770) 744-2536

These Terms are a general business agreement, not legal advice to you. For your own situation, consult your attorney.